Is there a shipping fee?

Within Turkey: when you pay by credit card or bank transfer, we cover the shipping cost. We also cover the shipping cost of returns and exchanges within Turkey. For cash on delivery (available only in Turkey) an extra 90 TL shipping fee applies.

Outside Turkey: international shipping costs are paid by the customer and are shown at checkout.

Can I pay by credit card on delivery?

Cash on delivery is available only for orders within Turkey. You can pay the Yurtiçi Kargo courier by credit card, but instalments are not available with cash on delivery.

How long will my order take to arrive?

Orders placed at the weekend or on public holidays are handed to the courier on the following Monday, in order of priority.

Within Turkey: we ship with Yurtiçi Kargo, which delivers within 1–3 business days.

Outside Turkey: we ship with FedEx Express, which delivers within 3–7 business days.

How many days do I have to return or exchange my order?

Within Turkey: you can return or exchange your order within 21 days of delivery.

Outside Turkey: you can return or exchange any item within 45 days of delivery. No rush.

How do I return or exchange an item?

Fill in the return and exchange form included in your order package and send it back to us together with the item(s) and the invoice. Your request is processed on the day your parcel reaches us.

Please note that used, washed or damaged items cannot be returned or exchanged.

Returns and exchanges must be sent with all copies of the invoice and in the original packaging. Items whose original packaging is damaged, or which can no longer be sold to another customer, cannot be accepted.

Who pays for return and exchange shipping?

Within Turkey: Los Banditos pays the shipping cost of all returns and exchanges. To use free returns and exchanges, send your parcel with our contracted courier, Yurtiçi Kargo (agreement number 199591246), cash on delivery to the address below; otherwise the shipping cost is paid by the customer.

Outside Turkey: the shipping cost of returns and exchanges (both the return to us and, for exchanges, the new shipment to you) is paid by the customer. Please contact us at info@bandito.com.tr before sending your parcel.

Return address: Bandito Giyim Tekstil İth. İhr. Ltd. Şti., Mahmut Şevket Paşa Mahallesi, Kuruçay Caddesi, Camözü Sokak No: 5A, Okmeydanı, Şişli, İstanbul, Türkiye.

I like some items but not others. What then?

You don't have to return everything: you can return or exchange just some of the items you bought. A short note explaining your request would be a great help :)

I lost the invoice that came with my order.

It happens, no problem. We can process exchanges without an invoice. For returns without an invoice, we refund the amount minus VAT. Please try to keep it, though!

When will I receive my refund?

Your return or exchange request is processed on the day your parcel reaches us and completed after inspection.

For credit card purchases we instruct the bank on the same day. Under normal conditions the refund appears in your account within 3 business days; depending on your bank it may take up to 10 business days to show on your card. For orders paid by bank transfer, we send the refund to the account number you give us on the same day, after inspection.

Can we sort this out by phone?

For questions about your order or an exchange, call us on +90 542 249 30 60 during working hours, e-mail info@bandito.com.tr, or write to us via WhatsApp live support on our website (www.bandito.com.tr).